What are this site's return policies?
Rockler.com assures its customers that all their products are in good running conditions and with high quality. But for whatever reason a customer wants to return their merchandise they can immediately ship them back to: Returns Department, Rockler Woodworking and Hardware, 4365 Willow Drive, Medina, MN 55340.
Product returns should be ship back to Rockler.com within 90 days after the delivery date. Use their Return form that is attached in your product when it was delivered. For further instructions is written in this return form on how to return your merchandise.
What are this site's shipping policies and costs? Which countries do they ship to?
Yes Rockler.com can ship their products internationally. They ship their merchandise via U.S. Postal Service (USPS) or UPS on standard shipping. Shipping and Handling charges cover the costs of packaging and processing your order. Click here to view the shipping and handling rates.
Customers can still upgrade their shipping carriers using UPS Next Day Air, UPS 2nd Day Air, UPS 3 Day Select, and USPS Express and Priority Mail with additional charges.
For international shipping, you can see its options during checkout.
Does this site offer any warranties or guarantees?
Rockler.com is very that all their merchandises are in high quality and in excellent working conditions. Customers can return their product if ever they feel unsatisfied with their product for whatever reason and the site guarantee a refund or exchange for your products. Refund will be issued on the original payment method used to purchase the products.
Does this site have physical stores? Where are they located?
Their headquarter is located at:
Rockler Woodworking and Hardware
4365 Willow Drive
Medina, MN 55340
How can I reach customer service for this site?
Customers can reach Rockler.com through the following:
and Live Chat
What payment methods do they accept?
They can accept payment through credit card (VISA, MasterCard, Visa, American Express and Discovery)
Do they offer any discounts or coupons?
Promos like discount are available in their home page. For coupon codes, you can redeem them when you checkout. To find a coupon code, you can look in their affiliate's websites. Click here to check if there are available coupons at Knoji.com.